Your connection is being disconnected automatically all the time while your navigating the Internet. Several obstacles and configurations can be the cause of these sorts of problems. Here are some suggestions and solutions that you can try to find out where the problem is originating from.

1. Do you have the call waiting service?
   In you Clair.Net's connection properties (or modem properties), add *70, before the connection telephone number.



2. Is someone else trying to use the telephone line?
   When you are connected to the Internet and someone else tries to use the phone line, it is very probable that you will get disconnected. Make sure that no one else uses the telephone line while your using the Internet.



3. Are there any other apparels connected to your modem?
   Example, a telephone, a fax, a messaging system or other. Make sure that all lines and cables are well plugged in. You can also unplug all other apparels (except your modem cable) and try your connection to see if the problem persists or not.



4. Is the modem cable well plugged in the wall-jack?
   Make sure that the cable coming from the wall-jack is connected into your modem Line in.



5. Are you using an extension cable?
   Plug your modem cable directly into the wall-jack without any extension cables. Do not attach any other apparel to your modem.



6. Is your modem driver up to date?
   Download the latest drivers for your modem from the modem manufacturer web site.



7. Other possible solutions
   Try to plug your modem into a different telephone wall-jack.
   Change your modem cable that is connected to the wall-jack.

If you have followed all the steps mentioned above and are still getting disconnected, the problem could be your modem or your computer. The best thing that you can do is take it to a technician for a "check-up". Clair.Net offers you affordable services that can help you with your computer problems. Please contact us for more information on this subject.